About Us News Careers Help Contact Us
   
   
      

Natural Disasters & Severe Weather Safety

At Atmos Energy, we want you and your family to be safe in any situation. Whether it's an earthquake, tornado, hurricane, thunderstorm or flooding, natural disasters and severe weather can strike at any time. Follow these easy steps to keep you and your family safe:

  • If you smell gas, immediately leave the affected area and from a safe distance call 911 or Atmos Energy's 24-hour emergency response line, at 1-866-322-8667.
  • NEVER try to find the source of a gas leak. DO NOT use a cellular phone or anything that might cause a spark, such as a generator.
  • During a natural disaster or severe weather DO NOT turn off your natural gas, even if you are evacuated.
  • If flooding occurs at a residence or business and the gas appliances are under water, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection.
  • If a natural gas meter is damaged or a gas line is exposed, immediately leave the area and call the Atmos Energy 24-hour emergency response number at 1-866-322-8667.
  • Natural gas distribution pipelines are mostly underground, but can be damaged by uprooted trees and shifted foundations. Before digging or removing underground tree roots, Call 811 to have the location of underground utility lines marked, as gas service lines could become tangled.
  • Before clearing trash and debris after a natural disaster, know where your natural gas meter is located before using any mechanical equipment to clean up after the storm, the meter may be hidden under the trash or debris.
  • Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company's customer service number at 1-888-286-6700. Customers' natural gas service will be restored as quickly as possible once the area is deemed safe.